| Q:
My door only goes down about three inches, stops
and then goes back up? What can I do? |
| A:
Try holding the button on the wall. If the door
continues to go down as you hold the wall control
button you may have 1 of 4 possible problems: |
|
A.
Photo eyes are out of alignment. |
|
B.
Broken wire to the photo eyes. |
|
C.
The clutch is set too sensitive. |
|
D.
A possible obstruction in front of the door or photo
eyes. |
|
|
| Q:
My door only goes up 3 to 6 inches and then stops. |
| A:
Depending on weather conditions and age of equipment
your problem could stem from any of the following: |
|
A.
Broken spring on the door. |
|
B.
Broken cable on the door |
|
C.
Safety clutch may be too sensitive. |
|
D.
Too much grease in the cold weather. |
|
|
| Q:
The automatic opener has a mind of its own and goes
up and down all by itself. What should I do? |
| A:
Your remote control may be damaged or there could
be faulty wiring. Check the following: |
|
A.
Check all of the remote controls and make sure that
none of the buttons are sticking. There may be an
obstruction depressing the button or the button
may be broken inside the remote. |
|
B.
There may be a short in the wire that goes from
the wall button to the motor. A staple, a pinched
wire or two wires touching each other next to the
terminal where they connect could be the problem. |
|
C.
Change the frequency or digits. |
| |
|
Pro
4 Doors, along with product manufacturers and industry
professionals, have come up with a list of the most
frequently asked questions concerning doors and operators.
Pro 4 Doors realizes that its potential audience reaches
far beyond the means of paper advertisements and brochures.
To meet the need of all its clients, Pro 4 decided to
bring this support section to the Internet in hopes
of helping current and potential clients troubleshoot
problems before calling in the "Pros".Along
with the questions are the responses detailing steps
you can take to get to the heart of the problem.